Use the Supervisor Assist feature if you need assistance from your supervisor during a call, or if you are not on a call and need to contact your supervisor. When your supervisor answers the call, you can opt to conference your supervisor with the caller, transfer the ongoing call to your supervisor, or drop your supervisor and go back to the current call.

The phone displays the Supervisor Assist feature button label as Assist (#), where # is the skill number. However, the skill number may be blank. If the skill number is blank, Avaya Aura® Call Center Elite determines the appropriate skill number to be associated with the Supervisor Assist call.