Record a new agent greeting and save it on your phone or edit an existing greeting message. You can add up to 6 greeting messages. You can record greeting messages only using a headset microphone.
Before you begin
Ensure that your administrator enables the feature.
Plug in your headset.
Procedure
Press Main menu.
Navigate to Applications > Agent Greetings and press Select.
Toggle to an empty greeting line and press Create.
The phone displays the Agent greeting configuration page.
Toggle to Label and enter the agent greeting name.
If you enter a label which already exists, the phone displays an error message.
Toggle to Greeting Type and select the required greeting type.
Toggle to Recording and press Record.
You can record a message up to 10 seconds long.
Press Save.
To select the required matching pattern for the greeting, toggle to Match Criteria and press the Toggle softkey.
This option is not available if you selected manual greeting type.
Press Save.
Toggle to Match String and enter the required match string.
Press Save.
This option is not available if you selected manual greeting type.
