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Using Avaya J100 Series SIP IP Phone for Call Center Agents

Table of Contents

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  • Notices
  • Introduction
    • Purpose
  • Call center phone overview
    • Avaya J169/J179 IP Phone overview
      • Physical layout of a J169/179 IP Phone
      • Connection jacks for J169/179 IP Phone
      • Optional components
    • Avaya J189 IP Phone overview
      • Physical layout of a J189 IP Phone
      • Connection jacks for J189 IP Phone
      • Secondary display
      • Optional components
    • Phone icons and display
      • Agent phone screen
      • Call Center related icons
      • Agent Status line display
      • Incoming calls display
      • Message Waiting Indicator
  • Getting started
    • Call center supervisor and agent
    • Agent work modes and states
    • Agent login and logout only mode
    • Logging in to the phone
    • Logging out of the phone
  • Navigation
    • Cursor navigation
      • Navigation cluster
    • Text input
    • Line keys
    • Main menu
    • General phone icons
    • Presence icons
    • Multiple Level Precedence and Preemption icons
    • Bluetooth icons
    • Wi-Fi icons
    • Call Center related icons
    • Agent Status line display
    • Incoming calls display
    • Message Waiting Indicator
  • Call Center agent operations
    • Activating After Call Work
    • Activating Auxiliary Work
    • Activating Interruptible Auxiliary Work
    • Activating Auto-In
    • Activating Manual-In
    • Agent Greetings
      • Creating Agent Greetings
      • Recording a greeting message
      • Playing a manual greeting during an incoming call
      • Retrieving Agent greetings
      • Deleting an Agent Greeting
  • Call Center phone operations
    • Answering a call
    • Handling calls and conferences using Multiple Device Access
    • Stroke counts
      • Sending stroke counts
    • Call Work codes
      • Sending Call Work codes
    • Queue Stats
      • Viewing Queue Stats
    • Enabling wireless headset bidirectional signaling
    • Presence
      • Presence icons
      • Viewing the Presence status of your contacts
      • Changing your Presence status
    • Redirecting calls when Do Not Disturb is active
    • VuStats
      • Viewing VuStats details
    • Supervisor Assist
    • Viewing Adjunct/Switch Application Interface User-to-User Information
    • Send-NN
      • Using Send-NN transient mode
      • Activating Send-NN permanent mode
      • Deactivating Send-NN permanent mode
    • Service Observe
      • Activating Service Observe
      • Deactivating Service Observe
      • Assisting an agent on an observed call
    • Long-term acoustic exposure protection
      • Configuring Long term acoustic protection
Home
Using Avaya J100 Series SIP IP Phone for Call Center Agents
Avaya J189 IP Phone overview
Secondary display

Secondary display

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Last Updated : Dec 18, 2023 |
Phones and Devices
Avaya J100 Series IP Phones
Using
Agent
4.1.x
Beginner
Related information
Avaya J189 IP Phone overview
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