Retrieving Agent greetings

Last Updated : Feb 03, 2021 |

About this task

If have stored your greetings on a backup server, you can use this precedure upon logging into another Agent device.

Before you begin

Make sure your system administrator has enabled the back up server option for greeting messages storage.

Procedure

  1. Log in with your Agent credentials.

    The phone displays the Agent Skills view.

  2. Press the Greetings softkey.
  3. From the Agent Greetings list menu, press Update
    The phone displays the following message when each greeting is loaded: 
    Updating...
Related information
Agent Greetings