Use this procedure to notify agents in Aux Work mode when the configured threshold is exceeded.
Before you begin
Ensure that you specify a reason by entering an Interruptible Reason Code.
Procedure
Press Main menu and scroll to Features.
Press Select.
Scroll to Interruptible Aux Work.
Press Select.
If your system administrator has assigned you with a forced reason code, enter the Interruptible Reason Code.
Press Select.
Result
Interruptible Aux Work mode notifies the agents in Aux work mode with an interruptible reason code (RC) to become available. When the configured threshold is exceeded, the phone receives a visual as well as audio indication of a full ring cycle.
