Examples of record selection for advanced guard time with follow-the-sun dialing feature

Last Updated : Mar 10, 2023 |
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This topic provides examples of how POM picks up the records for dialing based on the phone attributes configured in the Time Zone Phone Attributes field on the Campaign Creation page for follow-the-sun dialing.

Examples of how POM picks up records for dialing from the Job table

The following table provides examples of how POM picks up a record for dialing from the Job table:
Phone attributes configured in the Time Zone Phone Attributes field
Guard time of phone attributes
Result
Phone 1
Phone 2
Phone 1: 9:40 to 10:00
Phone 2: 9:30 to 9:45
As the guard times of phone 1 and phone 2 overlap, POM can pick up the record for dialing between 9:30 to 10:00.
Phone 1
Phone 2
Phone 1: 9:30 to 9:45
Phone 2: 13:00 to 13:15
As the guard time of phone 1 is open first, POM can pick up the record for dialing between 9:30 to 9:45.
If POM is busy dialing and processing other records and does not pick the record between 9:30 to 9:45, POM considers the record as not callable.
POM again considers the record as callable when the guard time of phone 2 is open, that is, from 13:00 to 13:15.
Phone 1
Phone 2
Phone 1: No open guard time for the current day
Phone 2: 10:00 to 10:15
POM can pick up the record for dialing between 10:00 and 10:15.
Phone 1
Phone 2
Phone 1: No open guard time for the current day
Phone 2: No open guard time for the current day
POM considers the record as not callable because no open guard time is available for any of the phone attributes for the current day.

Examples of actual dialing after POM picks up a record for dialing from the Job table

The following table provides examples of how POM selects a phone attribute of a record for actual dialing after picking up the record for dialing from the Job table:
Phone attributes configured in the Time Zone Phone Attributes field
Order of dialing the phone attributes as per the campaign strategy
Guard time of phone 1 and phone 2
Time at which POM picks up the record from the Job table for dialing
Time at which POM actually dials the record
Condition at the time of actual dialing of the record
Result
Phone 1
Phone 1
Phone 2
Phone 1 guard time: 15:00 to 15:15
Phone 2 guard time: 15:13 to 15:20
15:14
15:16
Guard time of phone 1 is closed for dialing.
According to the campaign strategy, phone 1 is to be dialed first. However, as the guard time of phone 1 is closed during actual dialing, POM evaluates the guard time of phone 2 provided the Skipover To Next Phone property of the Call node is enabled.
As the guard time of phone 2 is open during actual dialing, POM dials phone 2.
If the Skipover To Next Phone property of the Call task node is disabled, POM marks the record as temporarily restricted without evaluating the guard time of phone 2.
Phone 1
Phone 2
Phone 1
Phone 1 guard time: 15:00 to 15:15
Phone 2 guard time: 15:13 to 15:20
15:14
15:16
Guard time of phone 1 is closed for dialing.
According to the campaign strategy, phone 2 is to be dialed first.
As the guard time of phone 2 is open during actual dialing, POM dials phone 2.
Phone 1
Phone 1
Phone 2
Phone 1 guard time: 15:00 to 15:15
Phone 2 guard time: 15:13 to 15:20
15:14
15:22
Guard time of phone 1 is closed for dialing.
According to the campaign strategy, phone 1 is to be dialed first. However, as the guard time of phone 1 is closed during actual dialing, POM evaluates the guard time of phone 2 provided the Skipover To Next Phone property of the Call node is enabled.
As the guard time of phone 2 is also closed during actual dialing, POM marks the record as restricted.
Phone 1
Phone 1
Phone 2
Phone 1 guard time: 11:00 to 11:15
Phone 2 guard time: 11:10 to 11:25
11:02
-
Guard time of phone 1 is open for dialing.
According to the campaign strategy, phone 1 is to be dialed first.
The following are the scenarios:
  • If the record is selected for actual dialing between 11:02 and 11:15, POM dials phone 1.
  • If the record is selected for actual dialing between 11:16 and 11:25, POM dials phone 2. This is because the guard time for phone 1 closes at 11:15.
    POM skips to phone 2 only if the Skipover To Next Phone property is enabled in the Call node of the campaign strategy.
  • If the record is not selected for actual dialing till 11:25, POM marks the record as restricted.
Phone 1
Phone 2
Phone 1
Phone 1 guard time: 11:00 to 11:15
Phone 2 guard time: 11:10 to 11:25
11:02
-
Guard time of phone 1 is open for dialing.
According to the campaign strategy, phone 2 is to be dialed first.
The following are the scenarios:
  • If the record is selected for actual dialing between 11:02 and 11:09, POM dials phone 1. This is because the guard time of phone 2 is still not open for dialing. Whereas the guard time of phone 1 is open for dialing for this duration.
    POM skips to phone 1 only if the Skipover To Next Phone property is enabled in the Call node of the campaign strategy.
  • If the record is selected for actual dialing between 11:10 and 11:25, POM dials phone 2.
  • If the record is not selected for actual dialing till 11:25, POM marks the record as restricted.