If you enable the Timezone of Zipcode option on the Campaign Creation page when configuring the follow-the-sun dialing feature, POM uses the zip code-based guard time of a record when deriving the guard time for each phone attribute of the record.
A record can have multiple zip codes. You can add a maximum of two zip codes for a record in POM.
For example, a customer’s office and home are located in different cities or states with different zip codes and time zones. Hence, the guard times of these two locations can differ.
For example, the guard time of the primary zip code can be from 10:00 to 13:00, and secondary zip code can be from 12:00 to 15:00.
POM uses the following predefined zip code type of attributes of a record to determine the guard time for each zip code of the record:
Country Predefined
Zipcode State Predefined
Zipcode Time Zone Predefined
Based on the values of the preceding zip code type of attributes and the country-specific guard times configured in POM, POM derives a zip code-based guard time for a record in the following order:
POM derives a guard time based on the Country Predefined and Zipcode State Predefined attributes.
For example, if:
Value in the Country Predefined attribute is United States.
Value in the Zipcode State Predefined attribute is New York.
Then, POM uses the guard time configured for the New York state with country United States as the guard time for the zip code.
If no guard time is defined for the Zipcode State Predefined, POM derives a guard time based on the Country Predefined and Zipcode Time Zone Predefined attributes.
Similarly, POM derives a guard time for the secondary zip code of the record.
