Avaya Proactive Outreach Manager Overview and Specification

Call classification analysis recommended settings and detection percentage

Last Updated : Sep 23, 2022 |

Depending on the settings you configure for call classification analysis (CCA), you might get different detection percentage.

Prolog information

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Recommended settings on MPP Server

Threshold
Voice	0.5
Tone	0.95
Periodicity	0.97
Ring count	4
Cut through
Initial	1100
Long	1100
Short	700
Max voice
Initial	1700
Long	1700
Short	1700

Compliance timer settings in Campaign Creation Wizard on POM Server

POM Compliance timer settings in CCW
Compliance timer ON
CCA timeout (milliseconds): 7500 (On Connect)
CCA timeout (milliseconds): 24000 (On Progress)
Start of voice timeout (milliseconds): 2000
Live voice timeout (milliseconds): 1800

Detection percentage for CCA with Background AMD enabled

Agent-based campaigns
CCA start	Sample type	Detection percentage
On Connect	Live Voice	95.33%
On Connect	Answer Machine	92.72%
On Progress	Live Voice	95.66%
On Progress	Answer Machine	93.81%

Detection percentage for CCA with Background AMD disabled

Notification campaigns
CCA start	Sample type	Detection percentage
On Connect	Live Voice	96.33%
On Connect	Answer Machine	80%
On Progress	Live Voice	96%
On Progress	Answer Machine	84%

Agent-based campaigns
CCA start	Sample type	Detection percentage
On Connect	Live Voice	98%
On Connect	Answer Machine	68%
On Progress	Live Voice	97%
On Progress	Answer Machine	74%

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