The POM Supervisor Dashboard service is a Linux service used for real-time monitoring of active campaigns, staffed agents, licenses, inbound skills for Avaya Experience Platform™ On-Prem , and active data and DNC import jobs that are configured in POM.
Supervisors can use the POM Supervisor Dashboard to do the following:
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Monitor active campaigns and perform campaign-related operations. For example, pause or resume an active campaign.
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Perform remedial actions based on the status of the active campaigns.
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Change the campaign parameters at run time. For example, change the priority of a campaign job at run time.
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Set the dialing order for the priority, retry, and regular contacts in a campaign at run time.
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Perform run-time changes in filter templates and contact lists that are associated with a campaign.
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Monitor staffed agents and perform agent-related operations. For example, move an agent to another job.
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Monitor active data import and DNC import jobs.
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Pause, resume, and stop active data import and DNC import jobs.
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Perform global configurations for the Supervisor Dashboard, such as, change the time format of your local display to 12 or 24 hour format.
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View the license allocation summary for running campaigns.
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View and monitor the inbound skills for which agent-blending monitoring is enabled for Avaya Experience Platform™ On-Prem and the inbound skills that POM uses for skill-based pacing for Avaya Experience Platform™ On-Prem .
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Create and manage custom views and dashboards.
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Change the state of a zone and assign failover zone.
Supervisor Dashboard provides the following system dashboards:
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Active Campaigns: Displays information about the active campaigns.
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Staffed Agents: Displays information about the staffed agents.
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Imports: Displays information about the active data import and Do Not Call (DNC) import jobs.
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License Summary: Displays the license allocation summary for the running campaigns.
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Inbound Skills: Displays the inbound skills for which blend monitoring is enabled for Avaya Experience Platform™ On-Prem and the inbound skills that POM uses for skill-based pacing for Avaya Experience Platform™ On-Prem .
However, the system dashboards, system views, and user operations that are available to a user in the Supervisor Dashboard depend on the role and privileges that are assigned to the user account for the Monitor component in Avaya Experience Portal. An example of a user operation is the Stop option to stop a campaign if a supervisor is not assigned a role with the stop option, they will be restricted from stopping a campaign.
