Guard time determination if advanced guard time with follow-the-sun dialing feature is enabled

Last Updated : Mar 10, 2023 |
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The following table provides information about how POM determines a guard time for a phone attribute based on the configuration of the Time Zone Phone Attributes, User Preferred Time, and Timezone of Zipcode options on the Campaign Creation page for the follow-the-sun dialing feature.
For information about the follow-the-sun dialing feature, see Advanced guard time with follow-the-sun dialing.
If the POM server is located in a different time zone than the time zone of a record, POM converts the guard time of the record into the local time of the POM server for dialing.
Are phone attributes specified in the Time Zone Phone Attributes field?
User Preferred Time
Timezone of Zipcode
Guard time determination
Yes
Enabled
Enabled
For each phone attribute, POM calculates an intersecting guard time between the following guard times of the record:
  • Guard time of the phone attribute.
  • Allowed and disallowed time of the phone attribute.
  • Zip code-based guard time of the record.
The intersecting guard time is the final guard time for the phone attribute of a record.
Yes
Enabled
Disabled
For each phone attribute, POM calculates an intersecting guard time between the following guard times of the record:
  • Guard time of the phone attribute.
  • Allowed and disallowed time of the phone attribute.
The intersecting guard time is the final guard time for the phone attribute of a record.
Yes
Disabled
Enabled
For each phone attribute, POM calculates an intersecting guard time between the following guard times of the record:
  • Guard time of the phone attribute.
  • Zip code-based guard time of the record.
The intersecting guard time is the final guard time for the phone attribute of a record.
Yes
Disabled
Disabled
POM considers the guard time of the phone attribute as the final guard time for the phone attribute.
No
Enabled
Enabled
POM uses the zip code-based guard time of the records to determine the time during which the records can be picked up for dialing from the Job table.
However, when actually dialing a record according to the order of the phone attributes in the campaign strategy, POM calculates an intersecting guard time between the following guard times for each phone attribute:
  • Guard time of the phone attribute.
  • Allowed and disallowed time of the phone attribute.
  • Zip code-based guard time of the record.
The intersecting guard time is the final guard time for the phone attribute of a record.
Hence, at the time of actual dialing, if no intersecting guard time is determined between the guard time of the phone attribute, allowed and disallowed time of the phone attribute, and zip code-based guard time, POM marks the record as temporarily restricted.
To avoid the records from getting temporarily restricted, configure the phone attributes in the Time Zone Phone Attributes field so that POM picks up the records for dialing from the Job table only when the guard time of at least one of these phone attributes is open for dialing.
No
Disabled
Enabled
POM uses the zip code-based guard time of the records to determine the time during which the records can be picked up for dialing from the Job table.
However, when actually dialing a record according to the order of the phone attributes in the campaign strategy, POM calculates an intersecting guard time between the following guard times for each phone attribute:
  • Guard time of the phone attribute.
  • Zip code-based guard time of the record.
The intersecting guard time is the final guard time for the phone attribute of a record.
Hence, at the time of actual dialing, if no intersecting guard time is determined between the guard time of the phone attribute and zip code-based guard time, POM marks the record as temporarily restricted.
To avoid the records from getting temporarily restricted, configure the phone attributes in the Time Zone Phone Attributes field so that POM picks up the records for dialing from the Job table only when the guard time of at least one of these phone attributes is open for dialing.
For information about how POM determines a guard time for a phone attribute, see Advanced area code configuration (Advanced Guard Time).
For information about Phone Allowed Time and Phone Disallowed time attributes, see Administering Avaya Proactive Outreach Manager.
For information about how POM determines a zip code-based guard time for a record, see Zip code-based guard time calculation for follow-the-sun dialing feature.
For examples on guard time determination for follow-the-sun dialing feature, see Examples of final guard time determination for advanced guard time with follow-the-sun-based dialing feature.
Related links
Zip code-based guard time calculation for follow-the-sun dialing featureExamples of final guard time determination for advanced guard time with follow-the-sun-based dialing feature