If POM is installed in the Avaya Experience Platform™ On-Prem mode, the Refresh Skills option is available in the POM web interface to a user with the Refresh Agent Skills user privilege.

If an administrator changes the skills of the agents in Avaya Aura® Communication Manager, the user can click the Refresh Skills option from the CC Elite Configurations screen to update the skills of the currently logged-in agents who belong to the organization of the user. The agents do not need to log out and log in again to update their skills.

The agents are auto-assigned to a new campaign based on the updated skills after their current call is completed.

Using this feature impacts the agent assignment to jobs based on the new skills.