Examples of final guard time determination for advanced guard time with follow-the-sun-based dialing feature

Last Updated : Sep 20, 2022 |
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Example of final guard time determination if the time zone of a record and POM server is the same

The following example explains how POM determines an intersecting guard time for phone 1 if the time zone of the POM server, guard time of phone 1, and zip code-based guard time of the record is the same:
Phone attribute
Guard time of Phone 1
Zip code-based guard time
Zip code1-based guard time
Phone 1 Allowed Time
Phone 1 Disallowed Time
Final guard time
Phone 1
9:00 to 17:00
10:00 to 17:00
9:00 to 14:00
9:00 to 16:00
13:00 to 14:00
10:00 to 13:00
The intersecting guard time between the guard time of Phone 1, zip code-based guard time, zip code1-based guard time, and allowed time is 10:00 to 14:00.
However, because 13:00 to 14:00 is the disallowed time for phone 1, the final guard time for phone 1 is 10:00 to 13:00.

Example of final guard time determination if the time zone of a record is different from the time zone of the POM server

For this example, the following are the conditions:
  • The guard time of the phone attributes is in Eastern Standard Time (EST).
  • The zip code-based guard time is in Central Standard Time (CST).
  • The POM server is located in Indian Standard Time (IST).
  • DST is turned off.
The Phone Allowed Time and Phone Disallowed Time attributes are specific to each phone attribute of a record. Hence, the time zone from the <Phone attribute name>Time Zone attribute of each phone attribute is applied to its respective Phone Allowed Time and Phone Disallowed Time, which, in this example, is EST.
The following table provides the guard time of phone attributes, zip code-based guard time, allowed time, and disallowed time for all days of the week for phone attributes 1, 2, 3, and 4:
Phone attributes
Country code
Guard time of phone attribute (EST)
Zip code-based guard time (CST)
Phone Allowed Time (EST)
Phone Disallowed Time (EST)
1
1
8:00 to 20:45
NULL
NULL
NULL
2
1
08:00 to 20:45
08:00 to 20:45
NULL
NULL
3
1
08:00 to 20:45
08:00 to 20:45
12:00 to 18:00
NULL
4
1
08:00 to 20:45
08:00 to 20:45
12:00 to 18:00
14:00 to 16:00
The following table provides conversion of time from the preceding table into the time zone of the POM server, that is, IST. The following table also provides the final guard time for the phone attributes:
Phone attributes
Phone attribute guard time conversion (EST to IST)
Zip code-based guard time conversion (CST to IST)
Phone Allowed Time conversion (EST to IST)
Phone Disallowed Time conversion (EST to IST)
Final guard time (IST)
1
18:30 to 23:59
00:00 to 07:15
NULL
NULL
NULL
18:30 to 23:59
00:00 to 07:15
2
18:30 to 23:59
00:00 to 07:15
19:30 to 23:59
00:00 to 08:15
NULL
NULL
19:30 to 23:59
00:00 to 07:15
3
18:30 to 23:59
00:00 to 07:15
19:30 to 23:59
00:00 to 08:15
22:30 to 23:59
00:00 to 04:30
NULL
22:30 to 23:59
00:00 to 04:30
4
18:30 to 23:59
00:00 to 07:15
19:30 to 23:59
00:00 to 08:15
22:30 to 23:59
00:00 to 04:30
00:30 to 02:30
22:30 to 23:59
00:00 to 00:30
02:30 to 04:30
Related links
Guard time determination if advanced guard time with follow-the-sun dialing feature is enabled