Overview

Avaya Proactive Outreach Manager Overview and Specification

Provides a high-level understanding of the product features, functionality, capacities, and limitations within the context of solutions and reference configurations.

Users

Implementing

Implementing Avaya Proactive Outreach Manager

Provides information about installing and configuring Proactive Outreach Manager.

Implementation engineers

Upgrading Avaya Proactive Outreach Manager

Provides information about upgrading and migrating Proactive Outreach Manager.

Implementation engineers

Developer Guide for Proactive Outreach Manager

Provides information about the methods and properties used for the Web interface of Proactive Outreach Manager, and various custom classes and application files.

System administrators

Implementation engineers

Users

Avaya Proactive Outreach Manager Integration

Provides information on Proactive Outreach Manager integration with Avaya Oceana® Solution, Avaya IX™ Workspaces for Elite, Avaya Aura® Communication Manager, Avaya Experience Portal, Call Management System, Avaya Contact Recorder, Avaya Control Manager, and Avaya Aura® System Manager.

System administrators

Proactive Outreach Manager Agent API

Provides information about the methods and properties used for the Web interface.

System administrators

Implementation engineers

Users

Avaya Aura® Contact Center and Proactive Outreach Manager Integration

Provides conceptual and procedural information about the integration between Avaya Aura® Contact Center (AACC) and Proactive Outreach Manager (POM). Describes the tasks required for AACC and POM integration.

System administrators

Avaya Proactive Outreach Manager High Availability

Provides information for implementing high available POM system in a single data center, and also explains POM behavior in case of failure and high availability.

Users

System administrators

Implementation engineers

Oracle Database Dictionary for Proactive Outreach Manager

Provides information for reporting tables in Oracle database, and provides detailed description about Proactive Outreach Manager reporting tables which you will enable to develop custom reports.

System administrators

Implementation engineers

PostgreSQL Database Dictionary for Proactive Outreach Manager

Provides information for reporting tables in PostgreSQL database, and provides detailed description about Proactive Outreach Manager reporting tables which you will enable to develop custom reports.

System administrators

Implementation engineers

MS-SQL Database Dictionary for Proactive Outreach Manager

Provides information for reporting tables in MS-SQL database, and provides detailed description about Proactive Outreach Manager reporting tables which you will enable to develop custom reports.

System administrators

Implementation engineers

Proactive Outreach Manager and Recorder Integration

Provides details of design and APIs provided by Proactive Outreach Manager for integration with any third party voice call recorder.

System administrators

Implementation engineers

Users

Using and Administering

Administering Avaya Proactive Outreach Manager

Provides general information about field descriptions and procedures for using Proactive Outreach Manager.

Users

System administrators

Using Avaya Proactive Outreach Manager Reports

Provides information about reports in Proactive Outreach Manager.

Users

System administrators

Using Avaya Workspaces for Avaya Proactive Outreach Manager

Provides instructions on using Avaya Workspaces for Proactive Outreach Manager.

Agents

Using Avaya Proactive Outreach Manager Supervisor Dashboard

Provides instructions on using Proactive Outreach Manager Supervisor Dashboard.

Supervisors

Maintaining and Troubleshooting

Troubleshooting Avaya Proactive Outreach Manager

Provides general information about troubleshooting and resolving system problems, and detailed information about and procedures for finding and resolving specific problems.

System administrators

Implementation engineers

Users