Agent is only assigned to a job with matching agent attributes. If the job does not have contacts matching with agent attribute, agent is not assigned to that job.
If all the contacts are finished for the agent on a job, agent waits for the snoozing interval (60 seconds) and then get detached from the campaign. Agent is then available to be assigned to any other matching job.
For an agent, if only temporary restricted contacts are present, the agent gets detached from the job. The agent is attached to the job when the temporary restricted contact is rechecked for dialing. To avoid frequent agent attachment/detachment to and from the job, you must set the recheck interval in the strategy to 15 minutes or more.
Similarly, for retry, if for an agent only retry contacts are present , agent gets detached from the job and is attached to the job when retry time finishes.
Note:
For runtime filtering and sorting from the monitor, if the filtering and sorting takes more time than the snoozing interval, agent is removed from the job.
For the reserved license type of the campaign, if the contacts are finished, the agent is not detached from the campaign. The Agent remains attached to the campaign and if the record is not available till configured time is passed, an alarm is raised.
The agent balancing/assignment may get delayed in load as compared to the non-preferred agent selection campaigns.
