Email and SMS capacity

Last Updated : Sep 20, 2022 |
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For Email, the delivery receipt from the email server is considered as an incoming Email. So, if you are running an Email campaign with Delivery enabled then for each outbound Email there will be 1 incoming Email. For SMS, each notification is considered an incoming SMS and each delivery receipt is also considered as an incoming SMS. If a customer is running an SMS campaign with Delivery and Notification enabled, then for each outbound SMS there will be two incoming SMS.
The following table shows the maximum supported numbers in 2 different server configurations:
Primary EPM capacity
(Emails/Messages per hour)
Auxiliary EPM capacity
(Emails/Messages per hour)
Outbound only
Up to 18,000
Up to 29,000
Outbound with notification and delivery enabled
Up to 4,500
Up to 7,250
Inbound and Outbound together (without notification and delivery enabled)
Up to 9,000
Up to 14,500