The test was performed while a load of 200 concurrent campaigns and 1000 agents were running on the system. An in-house agent simulator was used in proxy mode to log in 1000 agents and perform agent actions from the agent desktops. Different agent APIs requests/responses were captured from the agent manager logs when the log level was set to FINEST level. A load of 200 jobs and 1000 agents was running while the test was performed.
|
Agent APIs Name
|
Reponses Time(mSec)
|
|
AGTGetCustomerDetails
|
450
|
|
AGTWrapupContact
|
100
|
|
AGTGetCompletionCode
|
20
|
|
AGTPreviewDial
|
20
|
|
AGTLogon
|
424
|
|
AGTStateChange
|
50
|
|
AGTAvailableforNailup
|
15
|
|
AGTRefreshAgentNotes
|
30
|
|
AGTReleaseLine
|
334
|
|
AGTRefreshAgentNotes
|
5
|
|
AGTHoldCall
|
110
|
|
AGTUnholdCall
|
140
|
|
AGTGetConsultDestsForType
|
100
|
|
AGTGetConsultTypes
|
10
|
|
AGTGetCallbackTypes
|
150
|
|
AGTGetCallbackDestsForType
|
60
|
|
AGTCreateCallback
|
100
|
|
AGTConsultCall
|
100
|
|
AGTStartConf
|
200
|
|
AGTConfChangeOwnership
|
200
|
|
AGTEndConf
|
960
|
|
AGTCancelConsult
|
330
|
|
AGTRedial
|
30
|
|
AGTCompleteTransfer
|
1300
|
|
AGTSendDTMF
|
200
|
