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Avaya Proactive Outreach Manager Overview and Specification
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POM server specifications
Last Updated : Oct 14, 2022 |
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The following tables list the minimum configuration requirement for POM specific to agent profiles and the number of simultaneous jobs.
This includes the following servers:
-
Primary EPM with POM
-
Auxiliary EPM with POM
-
External database server for POM
-
Application server for POM
-
MPP for POM
Note:
The MPP configuration can be different when you use Experience Portal with POM for additional inbound functionality as compared to when you use Experience Portal with POM for outbound only. Therefore, use the following tables for POM even though Experience Portal can support lower specifications for MPP.
All the servers in the following agent profiles are hyper-threading enabled.
1 to 100 agents (Predictive/Preview/Manual) or outbound ports per notification - single server
|
Number of simultaneous jobs**
|
Servers
|
CPUs
|
RAM
|
Storage
|
Bare Metal Processor
|
VMWare Reservation
|
|---|---|---|---|---|---|---|
|
10
|
One EPM/POM server
Local MPP server with 300 ports*
Local Postgres database server
Local application server
|
24
|
24 GB
|
500 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 57600 MHz
Memory: 24 GB
|
1 to 100 agents (Predictive/Preview/Manual) or outbound ports per notification - with external MPP
|
Number of simultaneous jobs**
|
Servers
|
CPUs
|
RAM
|
Storage
|
Bare Metal Processor
|
VMWare Reservation
|
|---|---|---|---|---|---|---|
|
10
|
One EPM/POM server
Local Postgres database server
Local application server
|
12
|
24 GB
|
500 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 28800 MHz
Memory: 24 GB
|
|
One MPP server with 300 ports*
|
8
|
4 GB
|
300 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 19200 MHz
Memory: 4 GB
|
101 to 500 agents (Predictive/Preview/Manual) or outbound ports per notification
|
Number of simultaneous jobs**
|
Servers
|
CPUs
|
RAM
|
Storage
|
Bare Metal Processor
|
VMWare Reservation
|
|---|---|---|---|---|---|---|
|
85
|
One EPM/POM server
|
24
|
32 GB
|
500 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 57600 MHz
Memory: 32 GB
|
|
Three MPP servers with 500 ports*
|
12
|
16 GB
|
300 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 28800 MHz
Memory: 16 GB
|
|
|
One database server
|
24
|
40 GB
|
500 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 57600 MHz
Memory: 32 GB
|
|
|
One application server**
|
12
|
16 GB
|
300 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 28800 MHz
Memory: 16 GB
|
501 to 1000 agents (Predictive/Preview/Manual) or outbound ports per notification
|
Number of simultaneous jobs**
|
Servers***
|
CPUs
|
RAM
|
Storage
|
Bare Metal Processor
|
VMWare Reservation
|
|---|---|---|---|---|---|---|
|
174
|
Two EPM/POM servers
|
24
|
40 GB
|
500 GB
|
Avaya Solutions Platform (also known as Avaya Converged Platform (ACP)) 110 DELL SRVR P5 EQX SNR.
Profile #5 - Core 2.6 GHz
|
Processor: 62400 MHz
Memory: 40 GB
|
|
Six MPP servers with 500 ports*
|
12
|
16 GB
|
300 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 28800 MHz
Memory: 16 GB
|
|
|
One database server
|
28
|
40 GB
|
500 GB
|
Avaya Solutions Platform 110 DELL SRVR P5 EQX SNR.
Profile #5 - Core 2.6 GHz
|
Processor: 72800 MHz
Memory: 40 GB
|
|
|
Two application servers**
|
12
|
16 GB
|
300 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 28800 MHz
Memory: 16 GB
|
1001 to 2000 agents (Predictive/Preview/Manual) or outbound ports per notification
|
Number of simultaneous jobs
|
Servers***
|
CPUs
|
RAM
|
Storage
|
Bare Metal Processor
|
VMWare Reservation
|
|---|---|---|---|---|---|---|
|
200
|
Four EPM/POM servers
|
24
|
40 GB
|
500 GB
|
Avaya Solutions Platform 110 DELL SRVR P5 EQX SNR.
Profile #5 - Core 2.6 GHz
|
Processor: 62400 MHz
Memory: 40 GB
|
|
Twelve MPP servers with 500 ports*
|
12
|
16 GB
|
300 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 28800 MHz
Memory: 16 GB
|
|
|
One database server
|
28
|
40 GB
|
500 GB
|
Avaya Solutions Platform 110 DELL SRVR P5 EQX SNR.
Profile #5 - Core 2.6 GHz
|
Processor: 72800 MHz
Memory: 40 GB
|
|
|
Four application servers**
|
12
|
16 GB
|
300 GB
|
HP Gen9 Hexa Core 2.4 GHz
|
Processor: 28800 MHz
Memory: 16 GB
|
* MPP server is not required for of POM in non-telephony mode.
** Application server is not required if POM system is in non-telephony mode and email campaigns are not used.
MPP running a server specification of 24 x 2900 MHz CPU and 32 GB RAM can support up to 750 Outbound ports. The minimum total number of ports required for supporting an agent profile is 2.5 times the number of agents.
If you configure MPP server with 1500 ports, you can use maximum 1000 ports.
***Application servers need to be in the Load balance mode using the Experience Portal URL. POM does not support the use of an external Load Balancer for application URL.
For more information on Profile #5, see Avaya Solutions Platform documentation.