Add a CORS rule that applies to openframe. Openframe is a REST API that enables your agents to access the Avaya Workspaces for CRM softphone in ServiceNow.
On the ServiceNow home page, in Filter navigator, type CORS Rules and select CORS Rules.
At the top of the page, click New.
In Name, type the CORS rule name.
In REST API, select openframe [now/openframe].
In Domain, enter a URL that points to the domain of your ServiceNow instance.
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You can copy this URL from the address bar of your browser.
On the HTTP Methods tab, select the following:
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GET
POST
Fill in the remaining fields.
ADDITIONAL INFORMATION:
For more information about configuring CORS rules, see the ServiceNow documentation.
