Advanced screen pop data: Custom Visualforce page

Last Updated : Jan 23, 2024 |
Prolog information
You can create a custom Visualforce page in Salesforce. For more information about Visualforce Page Component, see Visualforce Page Component in the Salesforce documentation.

Data options

Avaya Workspaces for CRM can send call-related data of Avaya to your Salesforce Visualforce page for multiple events. The following list shows the data options:
  • AgentID
  • ANI
  • Caller Name
  • Caller Number
  • Consult
  • DNIS
  • End Time
  • Prompted Digits
  • Skill ID
  • Skill Name
  • Start Date
  • Start Time
  • Topic ID
  • Topic Name
  • UCID
  • UUI
  • Data in the Advanced Pop (1-10) fields