Outside Prefix

The prefix that your agents must enter to initiate external calls.

Long Distance Prefix

The prefix that your agents must enter to initiate long-distance calls.

International Prefix

The prefix that your agents must enter to initiate international calls.

Internal Number Length

The length of the internal numbers within your contact center. Avaya Workspaces for CRM uses this value to determine the type of numbers.

If the length of a phone number is equal to or less than the entered value, Avaya Workspaces for CRM treats this phone number as an internal number.

If the length of a phone number is greater than the entered value, Avaya Workspaces for CRM treats this phone number as an external number.

Country Code

The country code of the current location of your contact center. Avaya Workspaces for CRM uses this value for enhanced outbound number processing.

Local Number Length

The length of the external numbers within your country.

Long Distance Length

The length of the long-distance external numbers within your contact center. Avaya Workspaces for CRM uses this value to analyze outbound numbers and determine the required prefixes.

Emergency Codes

The emergency numbers to call emergency service providers. For example, in the United States, the emergency number is 911. If you type an emergency number in this field, and an agent dials the number, Avaya Workspaces for CRM initiates an emergency call. Emergency calls are routed directly to emergency service providers, and they ignore the existing dialing rules.

You can type multiple emergency numbers separated by commas. To disable the emergency calling feature, leave this field blank.

For more information about emergency calling, see the Managing users section in Administering Avaya Experience Platform™ Public Cloud.