Importing the Call Center Definition file

Last Updated : Nov 16, 2023 |
Prolog information
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Import the Call Center Definition (CCDef) file to create a record of your call center in Salesforce. The CCDef file is in XML format. After importing the CCDef file to Salesforce, you can configure your call center properties.
Before you begin
Download the configuration file from the Avaya Support website.
  1. At the top of the Salesforce home page, click the My Settings icon.
  2. In the pop-up window, click Setup.
  3. On the Setup page, go to Feature Settings ServiceCall CenterCall Centers.
  4. Click Import.
  5. Click Choose File and select the required file.
  6. Click Import.
Related links
Avaya Workspaces for CRM integration with Salesforce overview
Configuring your call center
Downloading the CRM configuration file