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Not Ready Reason Enabled? (Y/N/Z)
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The option to enable agents to use Not Ready reason codes.
The values are the following:
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Y: Agents can click Not Ready and select the required Not Ready reason code.
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N: Agents can click Not Ready to switch to the Not Ready state, but they cannot select Not Ready reason codes.
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Z (Zero): When agents click Not Ready, Avaya Workspaces for CRM only displays the Not Ready reason code of zero.
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Disposition Codes Enabled? (Y/N)
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The option to enable agents to use disposition codes.
The values are the following:
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