Checklist for enabling VDI support for agents

Last Updated : Oct 15, 2024 |
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Use this checklist to enable VDI support for an agent or a group of agents.
Ensure that the account administrator and Citrix administrator complete the following configurations to enable VDI support in the agent desktop in Avaya Workspaces:
No.
Task
Reference
Roles
1
Enable the VDI feature on the UX profile.
See Enabling the VDI feature for an agent.
The account administrator must complete this task.
2
Register Google Chrome and Microsoft Edge (Chromium) with the Citrix redirection service.
See Registering Google Chrome and Microsoft Edge (Chromium) with the Citrix redirection service.
The Citrix administrator of the customer must complete this task.
3
Add Citrix URL as a trusted domain in the Keycloak Tenant configuration.
Add the Citrix URL as a trusted domain in Keycloak tenant configuration to ensure secure and uninterrupted access to Citrix services.
Avaya Keycloak administrator must perform this task.
Related links
Enabling the VDI feature for an agentAdding Citrix URL as trusted domain