Building a URL for the URL field

Last Updated : Jan 25, 2024 |
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Build a URL to enter it in the URL field when configuring your contact center in OpenFrame Configuration. ServiceNow uses this URL to fetch Avaya Workspaces for CRM from Avaya Experience Platform™ Public Cloud.
Before you begin
Obtain the following URLs from Avaya:
  • The Avaya Workspaces URL
  • The URL of the Avaya Experience Platform™ Public Cloud server
  1. In URL, enter your Avaya Workspaces URL.
    For example, https://example.workspaces.avayacloud.com
  2. Add /sfdc-workspaces/?tenantId= to the entered URL.
  3. Add the account ID to the entered URL.
  4. To copy your account ID, do the following:
    1. Log in to Application Center Administration.
    2. In the navigation tree, click Account.
    3. On the Account page, locate your account and click Copy icon next to it.
      STEP RESULT:
      The account ID is added to your clipboard.
  5. Add &tenantUrl= to the entered URL.
  6. Add the URL of the Avaya Experience Platform™ Public Cloud server without the https:// protocol to the entered URL.
    For example, if the URL of the Avaya Experience Platform™ Public Cloud server is
    https://example.avayacloud.com, you must add example.avayacloud.com to the entered URL.
  7. Add /auth/realms/ to the entered URL.
  8. Add the account ID to the entered URL.
    ADDITIONAL INFORMATION:
    To add the account ID to your clipboard, repeat step 4.
  9. Add &svnlframeOrigin= to the entered URL.
  10. Add the URL of your ServiceNow instance to the entered URL.
  11. Add &crmType=service-now to the entered URL.
  12. At the bottom of the page, click Update.
    STEP RESULT:
    ServiceNow fills the URL field with the entered URL.
The entered URL must consist of the following parts:
<Avaya Workspaces URL>/sfdc-workspaces/?tenantId=<Account ID>&tenantUrl=<The URL of the Avaya Experience Platform™ Public Cloud server without the https:// protocol>/auth/realms/<Account ID>&svnlframeOrigin=<The URL of your ServiceNow instance>&crmType=service-now
In the example above, the parts of the URL surrounded by "<" and ">" symbols are unique values that you must enter manually.
Related links
Configuring your contact center field descriptions