Cross-Origin Resource Sharing (CORS) protocol enables the communication between the platforms hosted in different domains, such as ServiceNow and Avaya Experience Platform™ Public Cloud, through Application Programming Interface (API). CORS rules define the domains that can exchange the Representational State Transfer (REST) API requests with ServiceNow.

Add the CORS rules to enable your agents to use the Avaya Workspaces for CRM softphone in ServiceNow. When you add a CORS rule, enter a URL that points to the Avaya Experience Platform™ Public Cloud domain or the domain of your ServiceNow instance. The choice of the URL that you must enter depends on the REST API to which a CORS rule applies.

If a REST API requires entering a URL that points to the Avaya Experience Platform™ Public Cloud domain, you must enter the following: https://*.avayacloud.com

If a REST API requires entering a URL that points to the domain of your ServiceNow instance, you can copy it from the address bar of your browser.

For more information about configuring CORS rules, see the ServiceNow documentation.