To customize your contact center properties, update the required parts of the code that ServiceNow displays in the Configuration field.
The following table describes the parts of the code that ServiceNow displays under the "LabelOptions": { section:
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Name
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Description
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"ready": "",
"notReady": "",
"goReady": "",
"goNotReady": "",
"afterContactWork": "",
"afterContactWorkExtended": "",
"startWork": "",
"pendingNotReady": "",
"pendingAfterContactWork": "",
"dispositionCodes": "",
"cancel": "",
"activate": "",
"activateAgent": "",
"toStartWork": "",
"startWorkPending": "",
"finishWork": "",
"finishWorkPending": "",
"signOut": "",
"forceLogout": "",
"offline": "",
"showOfflineAgents": "",
"hideOfflineAgents": "",
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You can change the name of a label used in Avaya Workspaces for CRM if your call center uses a different label. For example, if your call center uses the Available agent state label instead of the Ready agent state label, you can type Available in the Ready field. Avaya Workspaces for CRM displays the Available agent state label instead of the Ready agent state label when an agent selects this agent state.
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