AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
No results found
Search suggestions:
- Use fewer tags and filters.
- Use different search terms.
Filters
AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
No results found
Search suggestions:
- Use fewer tags and filters.
- Use different search terms.
Filters
Administering Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud
Table of Contents
Type to filter navigation items by title
Custom fields description
Last Updated : May 02, 2024 |
Prolog information
Metadata
Keywords:
When you add a custom field to the created table, you must configure the following fields:
-
Field type: The type of information that the field contains.
-
Label: The name that ServiceNow displays for the added field when a user opens an interaction log.
-
Name: The name of the field that exists in the code.
The following table describes the field types to select when adding custom fields to the table and the values to enter in the Name field. This table also describes the recommended values that you can enter in the Label field.
|
Field type
|
Label (recommended)
|
Name
|
|---|---|---|
|
String
|
Comments
|
u_comments
|
|
String
|
Called
|
u_called
|
|
String
|
Caller
|
u_caller
|
|
String
|
Call Type
|
u_call_type
|
|
String
|
Call Duration
|
u_duration
|
|
String
|
Call ID
|
u_call_id
|
|
String
|
Status
|
u_status
|
|
String
|
Disposition
|
u_disposition
|
|
String
|
Wrapup Reason
|
u_wrapup_reason
|
|
String
|
UUI
|
u_uui
|
|
String
|
Queue Name
|
u_calllogoptions_calllogqueue
|
|
String
|
Queue
|
u_queue
|
|
Reference
|
Contact
|
u_contact
|
|
String
|
Transcript
|
u_transcript
|
|
String
|
Type
|
u_type
|
|
String
|
Subject
|
u_subject
|
|
String
|
AgentID
|
u_agentid
|
|
String
|
Call End
|
u_call_end
|
|
String
|
From
|
u_from
|
|
String
|
To
|
u_to
|
|
String
|
UCID
|
u_ucid
|