Connected

Ready

Not Ready

Go Ready

Go Not Ready

After Contact Work

After Contact Work (Extended)

Pending Not Ready

Pending After Contact Work

Disposition Codes

Cancel

Activate

Activate Agent

Start Work

To Start Work

Start Work Pending

Finish Work

Finish Work Pending

Sign Out

Force Logout

Offline

Show Offline Agents

Hide Offline Agents

You can change the name of a label used in Avaya Workspaces for CRM if your call center uses a different label. For example, if your call center uses the Available agent state label instead of the Ready agent state label, you can type Available in the Ready field. Avaya Workspaces for CRM displays the Available agent state label instead of the Ready agent state label when an agent selects this agent state.