Validating agent log-in procedure

Last Updated : Oct 29, 2023 |
Prolog information
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Perform the following steps to validate the agent log-in procedure.
Before you begin
Deploy Avaya Experience Platform™ (On-Prem + Connect).
  1. Log in to Avaya Workspaces.
    STEP RESULT:
    Avaya Workspaces must display the following:
    • Connection state - Connected.
    • Voice - Logged Out.
    • When you click the agent name, Avaya Workspaces displays the Agent ID and Station ID.
  2. Click Start Work.
  3. Click the agent name.
    STEP RESULT:
    Avaya Workspaces displays the associated Agent ID and Station ID.
    Note:
    You can verify the registered Station ID on Avaya Aura® System Manager.