Validating agent states

Last Updated : Sep 25, 2023 |
Prolog information
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Perform the following steps to validate the agent states. The three agent states are Ready, Not Ready, and After Contact Work.
  1. Log in to Avaya Workspaces.
    STEP RESULT:
    Avaya Workspaces displays the agent state as Connected.
  2. Click Start Work.
  3. Click the agent name on the top-right corner.
    STEP RESULT:
    Avaya Workspaces displays the agent state as Ready or Not Ready depending on the work mode set in the log-in setting in Avaya Aura®.