Validating the call flow

Last Updated : Oct 29, 2023 |
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Perform the following steps to validate the agent-customer call flow on Avaya Workspaces for Avaya Experience Platform™ (On-Prem + Connect).
  1. Log in to Avaya Workspaces.
    STEP RESULT:
    Avaya Workspaces displays the agent state as Connected.
  2. Click Start Work.
  3. Click Go Ready.
  4. Place a call to the Vector Directory Number (VDN) to which the agent has logged in to service.
    STEP RESULT:
    Avaya Workspaces displays an incoming voice interaction.
  5. Click the Accept Voice Interaction icon to accept the call.
    STEP RESULT:
    Avaya Workspaces displays the Customer Details and Interaction Details widgets.
  6. Validate that the communication is established and the talk path is functional.
  7. Click the Decline Interaction icon to end the call.
  8. Perform the steps 1 through 6 to validate a direct agent call.
  9. For validating a station call, initiate a station call, answer it, and ensure there is a talk path.