VMware specifications for Avaya Hybrid Cloud Gateway deployment

Last Updated : Aug 28, 2024 |
Prolog information
Metadata
Keywords:
Avaya Experience Platform™ (On-Prem + Connect) supports small and large Virtual Machine (VM) profiles.
Important:
Ensure to meet the following requirements:
  • Deploy Avaya Aura® 10.1.3 and higher.
  • Avaya Experience Platform™ (On-Prem + Connect) agents are SIP enabled.
  • Deploy Avaya Hybrid Cloud Gateway OVA in your VMware ESXi 7.0 or 8.0 environment provided by Avaya for Avaya Experience Platform™ (On-Prem + Connect) configuration.
    Note:
    Avaya Cloud Delivery is responsible for downloading and deploying Avaya Hybrid Cloud Gateway as part of the Avaya Experience Platform™ (On-Prem + Connect) service activation. Customers cannot download Avaya Hybrid Cloud Gateway from Avaya PLDS.
VMware specifications for small and large profiles
VM specifications
Small profile
Large profile
Minimum CPU reservation
4600 MHz
9200 MHz
Total CPU required (reserved + unreserved)
10400 MHz
20800 MHz
CPU benchmark (Passmark score)
63984
63984
Hyperthreading
Supported
Supported
Reference CPU
Intel(R) Xeon(R) Gold 6258R CPU @ 2.70GHz
Intel(R) Xeon(R) Gold 6258R CPU @ 2.70GHz
Memory
6 GB
16 GB
Minimum memory reservation
6144 MB
16384 MB
Input/output operations per second (IOPS)
25
50
Hard disk
150 GB
150 GB
Reference server type
Dell R640 or equivalent
Dell R640 or equivalent
NICs
1 GBPS
1 GBPS
Note:
  • Minimum CPU reservation: Minimum CPU reservation is the amount of CPU that you must reserve for this VM so that Avaya Hybrid Cloud Gateway can start up successfully.
  • Total CPU required: Total CPU required indicates the total CPU that Avaya Hybrid Cloud Gateway requires to operate at documented capacities beyond the minimum CPU reservation.
  • CPU benchmark: Benchmark score that CPU must meet or exceed to deploy and run Avaya Hybrid Cloud Gateways.
  • Reference CPU: Certified CPU used in Avaya internal labs to validate Avaya Hybrid Cloud Gateway operation and capacity.
  • Reference server type: Certified server type used in Avaya internal labs to validate Avaya Hybrid Cloud Gateway operation and capacity.
Avaya Hybrid Cloud Gateway cluster configuration to capacity mapping
Avaya Hybrid Cloud Gateway cluster size
Small profile
Large profile
1
200 agents, 2K Busy-Hour Call Completion (BHCC)
2000 agents, 20K BHCC
1 + 1
200 agents, 2K Busy-Hour Call Completion (BHCC)
2000 agents, 20K BHCC
3 + 1
600 agents, 6K BHCC
6000 agents, 60K BHCC