The following table provides a high-level workflow of the solution deployment:
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Deployment phase
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Description
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Planning
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Based on the contact center capacity, hardware and network specifications, and required level of component high availability, determine the contact center deployment method and environment.
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Routing Core and Configuration Server installation
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The Routing Core deployment includes the following:
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Installing the required operating system on all Routing Core Server and Configuration Server instances
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Enabling passwordless SSH
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Updating deployment configuration files
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Installing server certificates
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Post-installation configuration
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After the contact center deployment, configure contact center users and connect endpoints, CTI applications, and Call Management System to Avaya Contact Center – Extended Capacity.
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Post-installation verification
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Configure contact center objects, such as agents, endpoints, and skills, and verify the call functionality and contact center high availability.
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