Trigger a graceful failover to verify high availability of your contact center.
On Configuration Server, start the SSH session.
To access the active Routing Core Server, run the following command:
ADDITIONAL INFORMATION:
ssh mega@<server_IP_address>, where <server_IP_address> is the static IP address of the active Routing Core Server.
In the command prompt, run the following command:
ADDITIONAL INFORMATION:
docker exec -it main bash
To verify that the Routing Core Server is active, run the following commands:
ADDITIONAL INFORMATION: cd /app/aicore/state_tools ./ss_tester
If the Routing Core Server is active, the command output displays the following before the list of actions:HA info: role:active sync_conn:1(out) relay_conn:0(in) DO_HA_SYNC: true shmsync_state:0xa
On the active Routing Core Server, run the following commands:
ADDITIONAL INFORMATION: sudo killall -2 ar_service docker-compose -f mega.yml down
STEP RESULT:
The contact center fails over to an alternate server.
