Setting up cabling

Last Updated : Jul 29, 2026 |

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For contact center management and operation, connect all contact center servers to appropriate VLANs.

Before you begin

Disable the firewall. For more information, see the RHEL or Oracle documentation at https://access.redhat.com/ and https://www.oracle.com/linux/.

On the Configuration Server, connect the primary network 10-Gbps port to an L2 switch on the traffic VLAN.
On the Configuration Server, connect the iDRAC or an equivalent port to a management VLAN.
On the Routing Core Server, connect the iDRAC or an equivalent port to a management VLAN.
On the Routing Core Server, connect the primary network port to an L2 switch on the traffic VLAN.
ADDITIONAL INFORMATION:
Based on the size of your contact center and traffic load, you can use either the 10-Gbps or 100-Gbps port to connect to the traffic VLAN.
On the Routing Core Server, connect the secondary network port to an L2 switch on the traffic VLAN.
ADDITIONAL INFORMATION:
You must use a different L2 switch to connect the secondary port on the Routing Core Server to the traffic VLAN.

Based on the size of your contact center and traffic load, you can use either the 10-Gbps or 100-Gbps port to connect to the traffic VLAN.
On the Routing Core Server, configure the bonding policy for primary and secondary network interface ports as active-backup.
ADDITIONAL INFORMATION:
For more information about configuring bonding interface parameters, see the RHEL, CentOS, or Oracle documentation at https://access.redhat.com/ and https://www.oracle.com/linux/.

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