CTI application connection checklist

Last Updated : Feb 09, 2022 |
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To connect a CTI application to your contact center, perform the following tasks:
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1
On the Configuration Server web portal, configure the CTI link.
For more information about adding CTI links on the Configuration Server, see the CTI link section in Administering Avaya Contact Center – Extended Capacity.
2
On the AE Services management console, create a TSAPI or CVLAN link.
For more information about the CTI link configuration, see the CVLAN and TSAPI sections in Administering Application Enablement Services for Avaya Contact Center – Extended Capacity.
  • For a DMCC application, configure a TSAPI link. You can administer CTI links on the AE Services management console.
  • Use the same link number that you configured for the CTI link on the Configuration Server.
3
Add a new CTI user to the AE Services server.
For more information about the CTI user configuration, see the security database section in Administering Application Enablement Services for Avaya Contact Center – Extended Capacity.
4
Configure the CTI application settings.
For more information about connection requirements, see the documentation of the CTI application that you use.
Depending on your CTI application requirements, you might need to provide switch connection, CTI user, and CTI link details.