Verify that an agent can make calls to external numbers and check the quality of the speech path between the agent and the client. Verify that the client phone displays the caller ID correctly.
For more information about configuring endpoint feature buttons, see the endpoint configuration section in Administering Avaya Contact Center – Extended Capacity.
Log in to the agent endpoint with endpoint credentials.
On the agent endpoint, call an external number.
ADDITIONAL INFORMATION:
The number that you dial must comply with the configured dial plan.
On the client's phone, check the caller ID.
Answer the incoming call.
On the client's phone and agent endpoint, check the quality of the speech path.
On the client's phone, complete the call.
On the agent endpoint, verify that the call is complete.
Log in to the agent endpoint with agent credentials.
Change the agent work mode to Auto-In.
Call the same external number that you used in step 2.
