Avaya Experience Portal connection checklist

Last Updated : Dec 29, 2021 |
Prolog information
Metadata
Keywords:
You can configure the contact center to process Avaya Experience Portal calls through Avaya Aura® Session Manager.
No.
Task
Reference
Notes
Avaya Contact Center – Extended Capacity configuration
1
Configure number adaptations for incoming and outgoing calls.
For more information about number adaptation configuration, see the dial plan configuration section in Administering Avaya Contact Center – Extended Capacity.
2
Configure a SIP server.
For more information about SIP server configuration, see the network configuration section in Administering Avaya Contact Center – Extended Capacity.
  • In Address, specify the Session Manager IP address.
  • In Adaptation, select the configured number adaptation.
3
Configure a dial plan for external calls.
For more information about dial plan configuration, see the dial plan configuration section in Administering Avaya Contact Center – Extended Capacity.
  • In Call Type, select public.
  • In Destination SIP Server(s), select the configured SIP server.
Session Manager configuration
4
On the System Manager web console, configure an adaptation.
For more information about adaptation configuration, see the Session Manager routing section in Administering Avaya Aura® Session Manager.
5
On the System Manager web console, configure a SIP entity link to Avaya Contact Center – Extended Capacity.
For more information about SIP entity link configuration, see the Session Manager routing section in Administering Avaya Aura® Session Manager.
  • In FQDN or IP address, specify the IP address of the Routing Core Server.
  • In Type, select SIP Trunk.
  • In Adaptation, select the configured adaptation.
6
On the System Manager web console, configure routing policy for calls to Avaya Contact Center – Extended Capacity.
For more information about routing policy configuration, see the Session Manager routing section in Administering Avaya Aura® Session Manager.
On the Routing Policy Details page, in the SIP Entity as Destination section, specify the SIP entity link to Avaya Contact Center – Extended Capacity.
7
On the System Manager web console, configure routing policy for calls to Avaya Aura® Communication Manager.
For more information about routing policy configuration, see the Session Manager routing section in Administering Avaya Aura® Session Manager.
8
On the System Manager web console, configure dial patterns for incoming and outgoing calls.
For more information about dial pattern configuration, see the Session Manager routing section in Administering Avaya Aura® Session Manager.
  • To configure a dial pattern for calls from Avaya Contact Center – Extended Capacity, in the Originating Locations and Routing Policies section, specify the routing policy for calls to Communication Manager.
  • To configure a dial pattern for calls to Avaya Contact Center – Extended Capacity, in the Originating Locations and Routing Policies section, specify the routing policy for calls to Avaya Contact Center – Extended Capacity.
Contact center configuration for connecting to Avaya Experience Portal
9
On the System Manager web console, configure a SIP entity link to Avaya Experience Portal.
For more information about SIP entity link configuration, see the Session Manager routing section in Administering Avaya Aura® Session Manager.
10
On the System Manager web console, configure routing policy for calls to the Avaya Experience Portal.
For more information about routing policy configuration, see the Session Manager routing section in Administering Avaya Aura® Session Manager.
11
On the System Manager web console, configure a dial pattern for calls to the Avaya Experience Portal.
For more information about dial pattern configuration, see the Session Manager routing section in Administering Avaya Aura® Session Manager.
12
On the Experience Portal, configure a VoIP connection for SIP signaling.
For more information about VoIP connection configuration, see the system configuration section in Administering Avaya Experience Portal.
13
On the Experience Portal, configure a DNIS application.
For more information about DNIS application configuration, see the speech applications in Avaya Experience Portal section in Administering Avaya Experience Portal.