After adding contact center objects and testing basic call functionality, log in to the CMS Supervisor web portal and run a test report to verify that CMS is processing call data correctly. For example, you can view status details for the configured skill.
Before you begin
Add a CMS link on the Configuration Server web portal.
Add your contact center to CMS using the CMS CLI.
Obtain the CMS Supervisor web portal IP address and supervisor credentials from the implementation personnel or Avaya support.
Log in to the CMS Supervisor web portal as a supervisor.
On the navigation menu, go to ReportsRealtimeSplit/Skill.
On the Realtime: Split/Skill page, click Skill Status.
In the Inputs dialogue box, in Split/Skill, type the skill number.
In Refresh Interval, type the time interval to refresh the report data in seconds.
Click OK.
STEP RESULT:
In the new window, you can see the names, login IDs, states, and call details of the skill agents.
