After installing the contact center, you need to test basic calling functionality, verify call reporting and connection to AE Services, and check if your contact center processes calls normally in case of a failover.

To test basic call functionality, log in to the Configuration Server as a system administrator and add test objects, such as skills, agents, endpoints, vectors, and vector directory numbers (VDNs). You can test how the contact center handles incoming and outgoing calls. For example, you can check if numbers are dialed according to the configured dial plan, check call transfers and the dial plan configuration for emergency calls, or verify speech path quality.

You need to test the functionality of your contact center in case the contact center fails over. For example, you can check call transfer and the quality of the speech path after the failover.