Context Store Cluster Address |
Name of the Context Store services cluster |
OmniChannelProvider Cluster Address |
Name of the OmniChannelProvider services cluster |
Omnichannel Provider Data Services Cluster |
Name of the cluster where the OCPDataServices snap-in is installed |
Enable Secure Communications |
Toggle https for service communications |
Authorization Required to contact the Customer Journey Service |
Toggle to mandate authentication to contact the Customer Journey Service. |
Oceana Authorization cluster IP |
IP address of the Authorization Service cluster/node. If this is not set, use the current cluster address. |
OmniChannelProvider services public address |
Externally available address of the OCP cluster. Must be an IP address (For example: 1.0.11.20) or an FQDN (For example: example.avaya.com). |
Context Store services public address |
Externally available address of the Context Store cluster. Must be an IP address (For example: 1.0.11.20) or an FQDN (For example: example.avaya.com). |
Secure Connection to EDM |
Specifies whether communication between Context Store and EDM uses a secure connection. |
EDM TLS version |
TLS version setting for secure EDM connection |
EDM Database type |
The type of EDM database. The accepted values are:
Microsoft SQL Server PostgreSQL |
EDM Database host |
Host name of the database |
EDM Port |
Port number of the database |
EDM Database Name |
Name of the database |
EDM: Database username |
Username to connect to the database |
EDM: Database password |
Password to connect to the database |
AutoFilter Customer Journey By |
Setting this option to Account Id enables auto filter by the current Account Id in the Customer Journey widget |
Agent Note Enabled |
Toggle to enable or disable updating of Agent Note in the Customer Journey widget |
Manual assignment of Account ID for work requests |
Setting this option to Via Existing Account Id enables the Account Id setting in the Customer Journey widget. By default, this value is Disabled. |
EDM: Maximum Database Query Results |
The maximum number of results that CustomerJourneyService REST APIs can return. Valid range: 50 – 5000. If a query returns more results than the maximum, then only the newest results display. |
Display Button More Data |
The "More Data" button is not displayed by default since the 3.8.0.0 release. This attribute allows the "More Data" button to be shown in the CustomerJourney widget. To set this attribute, select true. |
Hide Transcripts Button |
This attribute restrict access to Customer Journey transcripts. It will affect all agents. To set this attribute, select true. |
