Context Store Rules

Last Updated : Dec 14, 2017 |

ContextStoreRules is an optional service snap-in with which you can integrate Context Store with CRM systems by triggering an Engagement Designer workflow.

Context Store provides a flag to determine if the data must be sent to the rules engine. The rules engine then determines the workflow that must be triggered by raising the Avaya Breeze® platform event that the workflow is listening for.

You can load the CRM integration ContextStoreRules snap-in using the standard System Manager SVAR loading mechanism. The CRM Integration ContextStoreRules snap-in has:

  • User-defined business rules to determine if it must trigger a rule and which Avaya Breeze® platform event it must raise.

  • Rules that you can trigger using the following ContextStoreRest API calls, if you add the parameter rules=true to the URL:

    • Create Context (POST)

    • Update Context (PUT)

You can define five rules and trigger five independent workflows based on the rules.

To configure the CRM integration snap-in, you must create a unique Avaya Breeze® platform event and an Engagement Designer workflow. You must also configure the Engagement Designer cluster to allow HTTP requests. For more information about CRM integration, see Avaya Context Store Snap-in Developer Guide and Avaya Engagement Designer Developer's Guide.