Context Store Screen Pop is an optional service which you can use to view, add, or update the data stored in Context Store in a format that you prefer. Context Store Screen Pop uses both predefined and user defined rules to process the available data. The snap-in then returns the processed information to the clients in the specified format. Context Store supports the following formats for returning data: HTML, XML, JSON, URL, REDIRECT, WA, and MAILTO. You can configure these output formats to view the context data in a web browser.

ContextStoreScreenPop provides a rules engine with which you can manipulate the view of context data stored in Context Store. You can create rules in System Manager. The rules engine updates the rules set, changes the output format, and filters the results based on the keys in the context. For more information about how to create user-configurable rules or make use of the existing predefined rules, see Avaya Context Store Snap-in Developer Guide.

The ContextStoreScreenPop URLs can easily integrate with other applications, such as Avaya one-X® Agent. For information for how to configure Context Store Screen Pop with Avaya one-X® Agent, see Avaya Context Store Snap-in Developer Guide.