Communication Manager Release 10.2.x — ASAI capabilities

Last Updated : Jul 22, 2021 |

For customer-developed CVLAN and ASAI-based applications, Communication Manager must be provisioned with ASAI features.

Important:

If you are using ASAI, you can only administer up to 16 bridged appearances and other Communication Manager group features, such as Answer Coverage Group, in total.

Warning:

Special application features on Communication Manager are intended to serve the specific needs and are not recommended for general use. Special application features on Communication Manager have limited testing and are applicable only to some specific configurations. Activating one or more of these features on Communication Manager may result in an unpredictable system behavior or malfunction with all AE Services messages (TSAPI/DMCC/JTAPI/TWS). Before activating any special application feature on Communication Manager, please read the associated Communication Manager documentation for special application at http://support.avaya.com.

ASAI Core features

  • Adjunct Call Control Group (for example, third-party call control)

  • Domain Control Group (for example, domain control of a station)

  • Event Notification Group (for example, event stream for VDN)

  • Request Feature Group (for example, login agent and send all calls)

  • Set Value Group (for example, set message waiting indicator)

  • Single Step Conference

  • II Digits

ASAI Plus features

  • Switch classified call (Predictive Dialing)

  • Answering Machine Detection (from within classified call)

  • Selective Listening Hold/Retrieve

ASAI Optional Features

  • CTI Stations

  • Phantom Calls

  • Adjunct Routing

  • Increased Adjunct Route Capacity