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Find answers to your technical questions and learn how to use our products
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Use fewer tags and filters.
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Apply filter
Library
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Avaya Support Site
Avaya Learning
Blogs
Videos & Podcasts
Knowledge base
Report Product bugs
English
Deutsch
English
Español (México)
Français
Français (Canada)
Italiano
Magyar
Nederlands
Polski
Português (Brasil)
Русский
עברית
العربية
中文(简体)
中文(繁體)
日本語
한국어
Deploying Avaya Experience Platform™ (On-Prem + Connect)
Table of Contents
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Notices
Introduction
Purpose
Overview
Avaya Experience Platform™ (On-Prem + Connect) solution overview
Avaya Experience Platform™ (On-Prem + Connect) solution components
Avaya Hybrid Cloud Gateway overview
Avaya Experience Platform™ (On-Prem + Connect) hybrid architecture
Avaya Hybrid Cloud Gateway overview
Deployment process
Deployment process flow
Ordering Avaya Experience Platform™ (On-Prem + Connect)
Planning and preconfiguration
Planning and preconfiguration
Solution pre-requisites and considerations
Avaya Aura® and Avaya Experience Platform™ On-Prem configuration
Configuring maximum number of devices that can register concurrently for MDA
Avaya Experience Platform™ (On-Prem + Connect) with Avaya Session Border Controller for Enterprise
Integrating Avaya Experience Platform™ (On-Prem + Connect) with Avaya Session Border Controller for Enterprise
VMware specifications for Avaya Hybrid Cloud Gateway deployment
Software-only deployment artifacts
Hardware requirements for the software-only system layer
Client specifications
Network pre-requisites and considerations
Network requirements
Connectivity requirements
Network firewall configuration
Port Matrix
Firewall port matrix for signaling and data synchronization
Firewall port matrix for media
Avaya Aura® Device Services directory search
FQDNs and IP addresses of Avaya Experience Platform™ (On-Prem + Connect) components
Deploying Avaya Aura®
Avaya Aura® deployment
Deploying Avaya Aura ® Device Services
Avaya Aura® Device Services deployment
Adding the Avaya Hybrid Cloud Gateway FQDN on Avaya Aura® Device Services
Deploying Avaya Hybrid Cloud Gateway
Avaya Hybrid Cloud Gateway deployment and configuration
Deploying the Avaya Hybrid Cloud Gateway OVA using the vCenter Client
Avaya Hybrid Cloud Gateway software-only system layer overview
Performing software-only installation of Avaya Hybrid Cloud Gateway
RHEL disk partition
Creating a non-root user
Avaya Hybrid Cloud Gateway common binary installation
Avaya Hybrid Cloud Gateway installation options
Cluster set up (Silent installation)
Silent installation of Avaya Hybrid Cloud Gateway
Installing or upgrading Avaya Hybrid Cloud Gateway in a tmux session
Performing a silent installation of the Avaya Hybrid Cloud Gateway seed node
Properties file template for silent installation of the Avaya Hybrid Cloud Gateway seed node
Performing a silent installation of the Avaya Hybrid Cloud Gateway non-seed node
Properties file template for silent installation of the Avaya Hybrid Cloud Gateway non-seed node
Cluster set up (Interactive installation)
Performing an interactive installation of the Avaya Hybrid Cloud Gateway seed node
Performing an interactive installation of the Avaya Hybrid Cloud Gateway non-seed node
Configuring SIP trunks for Avaya Hybrid Cloud Gateway on System Manager
Verifying the completion of seed and non-seed node installation
Avaya Hybrid Cloud Gateway configuration
Configuring a system name
Enabling Hybrid Cloud Manager integration in the Avaya Hybrid Cloud Gateway portal
Creating a Hybrid Cloud Gateway admin user on System Manager
Changing the password on Avaya Aura® System Manager
Restarting services
Configuring the Avaya System Manager element
Adding a user on System Manager with required roles to enable synchronization
Configuring the Avaya Hybrid Cloud Gateway element
Checking Hybrid Cloud status
Configuring the Avaya Communication Manager element
Adding a user on Communication Manager with required roles to enable synchronization
Configuring the Avaya Aura® Device Services element
Avaya Aura® Device Services configuration
Single sign-on configuration
SSO configuration with Okta Active Directory
Creating a SSO SAML application on Okta Active Directory
Assigning users to the Okta application and downloading the IdP metadata
Configuring the SAML element with the Okta Active Directory federation metadata file
Creating users for Okta Active Directory
SSO configuration with on-premise Active Directory
Configuring SAML element and downloading the metadata XML file
Importing the SAML element metadata on ADFS
Creating users for on-premise Active Directory
Configuring X-Frame-Options
SSO configuration with Azure Active Directory
Integrating Microsoft Azure Active Directory with Avaya Experience Platform™ Public Cloud
Configuring a profile
Configuring the system range and user voice plan
Configuring the reason codes and call work codes
Configuring users
Password policy and requirements
Audit Trail
Searching for events
Viewing an event
Post-deployment tasks
Post-deployment tasks
Verifying the Avaya Hybrid Cloud Gateway status
Verifying connectivity status
User acceptance testing
Validating agent log-in procedure
Validating agent states
Validating Avaya Aura® Device Services integration
Validating the call flow
Validating agent logout
Screenpops with Avaya Experience Platform™ (On-Prem + Connect)
System requirements
Avaya Session Border Controller and System Manager configuration
Updating the signaling port in a deployment with Avaya Session Border Controller
Updating the Avaya Hybrid Cloud Gateway SIP listening port in a deployment with Avaya Session Border Controller
Updating the signaling port in a deployment without Avaya Session Border Controller
Configuring the Avaya Hybrid Cloud Gateway SIP listening port
Troubleshooting
Not all nodes of a cluster are running when configuring the SIP listening port
Port is already in use or other system errors while configuring the SIP listening port
Small profile cluster to large profile cluster migration
Migrating from a small to a large profile Avaya Hybrid Cloud Gateway cluster
Migrating from two small to two large profile Avaya Hybrid Cloud Gateway clusters
Migrating from two small to one large profile Avaya Hybrid Cloud Gateway cluster
Migrating a small primary and geo-redundant Avaya Hybrid Cloud Gateway cluster to a large primary and geo-redundant Avaya Hybrid Cloud Gateway cluster
Roll back Communication Manager linking
Decommissioning the Avaya Hybrid Cloud Gateway cluster
Avaya Hybrid Cloud Gateway - Backup, Restore, and Rollback
Avaya Hybrid Cloud Gateway - Backup and Restore
Manual backup
Creating a manual backup
Automatic backup
Configuring automatic backups
Changing the location of automatic backups
Restoring a node in an Avaya Hybrid Cloud Gateway cluster
Restoring an entire cluster of Avaya Hybrid Cloud Gateway
Performing a rollback operation on Avaya Hybrid Cloud Gateway
Disaster Recovery
Disaster Recovery overview
System architecture
Partial failure
Avaya Aura® Session Manager failover
Avaya Aura® Communication Manager failover
Duplex Communication Manager failover
Avaya Aura® System Manager failover
Avaya Hybrid Cloud Gateway failure
Complete failure
Data Center 1 complete failure
Resources
Documentation
Related documents
Avaya Documentation Center navigation
Training
Support
Using the Avaya InSite Knowledge Base
Checklist to support a single node deployment of Avaya Hybrid Cloud Gateway
Adding more nodes to an existing cluster
Installing a non-seed node to Avaya Hybrid Cloud Gateway
Configuring SIP trunks for Avaya Hybrid Cloud Gateway on System Manager
Restarting services
Removing an existing node from the cluster
Uninstalling an existing Avaya Hybrid Cloud Gateway node from the cluster system
Removing the SIP trunks for Avaya Hybrid Cloud Gateway on System Manager
Using maintenance commands
Upgrade Avaya Hybrid Cloud Gateway nodes
Upgrading the Avaya Hybrid Cloud Gateway cluster setup
Upgrading during zero downtime
Decommissioning and adding a new Avaya Hybrid Cloud Gateway
Migrating agents between Avaya Hybrid Cloud Gateway clusters
Provisioning a new SIP Agent
Creating a new SIP agent in Avaya Aura® System Manager
Configuring feature buttons
Creating a new user
New User page field descriptions
Log on to Avaya Workspaces
Provisioning an existing H.323 agent migration - Convert station to SIP
Converting existing H.323 station in Communication Manager to SIP station
Creating a new Session Initiation Protocol (SIP) user in System Manager
Provisioning an existing H.323 agent migration - Additional SIP station
Failover scenarios
Performing fallback to existing Avaya Experience Platform™ On-Prem client
Changing the station type to SIP
Avaya Aura® Communication Manager settings
Firewall port matrix for Avaya Workspaces
Firewall port matrix for Avaya Workspaces
Google APIs
Microsoft
Statsig
Pendo
Adobe
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Deploying Avaya Experience Platform™ (On-Prem + Connect)
Provisioning an existing SIP agent
Provisioning an existing SIP agent
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Last Updated :
Oct 09, 2023
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Avaya Experience Platform™
Avaya Experience Platform™ (On-Prem + Connect)
Deploying
Table of Contents
Prolog information
Metadata
Keywords:
Use the following checklist for provisioning an existing SIP agent:
Task
Description
Initial provisioning
The configured
Communication Manager
agent ID can be used to log in to H.323 or SIP station.
Depending on the station type, configure features. Refer
Configuring feature buttons
.
An existing agent ID is considered.
Creating a new user
Log on to Avaya Workspaces
Related links
Avaya Aura Communication Manager settings
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