Associate template with queue

Last Updated : Dec 27, 2023 |
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Associate an email, signature, quick text, URL, or file template to a queue or multiple queues.
The associated templates are displayed to agents on the Digital Library widget as suggested responses in Avaya Workspaces.
Account administrators can associate templates using one of the following options:
  • All Queues: Associate a template to all the queues that are defined in the Application Center Administration including the default queues.
  • Search for a specific queue.