Single sign-on

Last Updated : Sep 04, 2023 |
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Single sign-on (SSO) is an authentication scheme that enables users to log in with a single ID to independent software applications. With SSO, when an agent logs in to Avaya Workspaces, the agent is logged into all the Avaya Workspaces services, including:
  • Avaya Workspaces
  • Salesforce Customer Relationship Management connector
  • Enterprise search using Avaya Aura® Device Services
Avaya Experience Platform™ (On-Prem + Connect) supports the following Security Assertion Markup Language (SAML) Identity Providers:
  • Active Directory (Windows Server 2016 and 2019)
  • Active Directory Federation Services
  • Azure Active Directory
  • Okta
Avaya Experience Platform™ (On-Prem + Connect) supports the standard browser redirect-based SSO using the SAMLv2 protocol.