Automation is the interface where you can create and manage assisted flows for Orchestration. Automation supports the following assisted flows:
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Virtual agents
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Self-service flows
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Flows
Flows and self-service flows have the same functionality. A self-service flow is a new way to present the functionality of the flows. A self-service flow is a set of tasks that Automation visualizes on the canvas. The creation process is similar to building a workflow in Orchestration. You can create versions of self-service flows.
The following table shows Automation flows with respective tasks in Orchestration and describes their functionality:
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Automation flows
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Task in Orchestration
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Function
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Virtual agents
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Add Virtual Agent
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Self-service flows
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Start Automation
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Give Treatment
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Wait treatment
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Flows
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Start Automation
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Give Treatment
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Wait treatment
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