Maximum number of Busy Hour Call Attempts (BHCA)

2,000

The number of call attempts made during the busiest hour of the day.

Maximum number of campaigns you can create

100

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Maximum number of campaigns that can run simultaneously

20

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Maximum number of agents that can log in to Avaya Experience Platform™ Public Cloud Proactive Outreach simultaneously

100

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Maximum number of rules you can create

20

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Maximum number of rules that you can associate with each campaign

5

The rules you associate with a campaign can impact the performance. The type of rules, validation conditions in a rule, and the complexity of the database queries can impact the run-time performance, which is the time to evaluate the rules. The run-time performance impacts the dialing performance.

Maximum number of records for each contact list

50,000

The number of records in the contact list can impact the speed of importing, filtering, and dialing.

Maximum number of contacts for each campaign

50,000

You must ensure that the total number of contacts filtered for each campaign is below the maximum supported value. Exceeding the maximum capacity might impact the Avaya Experience Platform™ Public Cloud Proactive Outreach performance.

Maximum number of contact attempts in the database

1,000,000

You must configure the purge schedule to keep the total number of attempt records below the maximum supported value. Exceeding the maximum capacity might impact the Avaya Experience Platform™ Public Cloud Proactive Outreach performance.

Maximum number of contacts across all the contact lists

1,000,000

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Maximum number of scheduled jobs per minute. This includes import jobs and campaign jobs.

100

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Maximum number of schedules for each campaign

50

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Maximum number of attributes you can create

900

The number includes all Avaya Experience Platform™ Public Cloud Proactive Outreach attributes.

Maximum number of attributes in the contact list

50

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Maximum number of phone numbers allowed in the contact list

5

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Maximum number of attributes in a contact import file from any contact import data source

50

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Maximum file size allowed to upload using the web interface

50 MB

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Maximum file size for Secure File Transfer Protocol (SFTP) or local file-based data source import

1 GB

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Maximum number of Do Not Call (DNC) lists

20

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Maximum number of DNC groups you can create

20

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Maximum number of DNC groups associated with each campaign

5

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Maximum number of DNC lists for each DNC group

5

Maximum number of records in a single DNC list

Maximum number of records in a single DNC list

1,000,000

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Maximum data retention period

180 days

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Maximum number of parallel contact list imports

5

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