Contact center features for Avaya Experience Platform™ (On-Prem + Connect)

Last Updated : Jan 04, 2024 |
Prolog information
The following table includes the list of contact center features that are applicable for Avaya Experience Platform™ (On-Prem + Connect) and the reference topic titles for each feature.
Feature
Reference topic
Routing
Queues
Priority
Messaging
Chat
Email
Hybrid Voice
Audit Trail
Administration features
Avaya Workspaces features