The following table includes the list of contact center features that are applicable for Avaya Experience Platform™ (On-Prem + Connect) and the reference topic titles for each feature.
|
Feature
|
Reference topic
|
|
Routing
|
|
|
Queues
|
|
|
Priority
|
|
|
Messaging
|
|
|
Chat
|
|
|
Email
|
|
|
Hybrid Voice
|
|
|
Audit Trail
|
|
|
Administration features
|
|
|
Avaya Workspaces features
|
|